CLUB FAQ

When you create an account with us, you automatically earn points. If you don't have an account yet, you canhere create one.

The points have no expiration date. Only rewards and goodies can have an expiry date.

Unfortunately, it is not possible to add points from past purchases.

In the event of a cancellation, the points credited will be deducted from your points account.

A transfer between customer accounts is unfortunately not possible.

You can find your points and your most recent activities in your customer account.

The birthday points will be credited on your birthday (not if the birthday date is entered). Please note that the points can only be credited if the date was entered there one month before your birthday. Unfortunately, if the period is less than 30 days, the points will not be credited to you until the following year. This is to prevent potential abuse of the rewards program by providing a false birthday to earn additional points.

Log into your customer account and go to the "Club status" field. Now click on "Redeem Points". In the pop-up that appears there, use the arrow in the top left to go back. You will now see the Collect points field. You can then enter your date of birth here.n.

To receive your points for a like or subscription, log into your customer account and click on the "Club Status" field. Now go to the orange button "Redeem points". Now a pop-up opens where you can use the arrow on the top left to go back. Now click on "Collect points" and use the orange button to select the social platform you would like to follow.

Only one discount code can be applied per order.

Please send us an email to hello@rollei.de